33) I could not find my question here. What now?

1) Is this jewelry gold plated?

Yes, but we like to use the term "layered", but this isn't your normal layered jewelry, because our gold far exceeds regular plated jewelry standards, which normally has 5 or 10 MILS of gold (coatings). Our 14KT gold has 20 MILS of gold on it. This is 14 Karat gold over jewelers bronze. You can wear it all the time, and you can even shower or swim with the jewelry on. We give you a Lifetime Replacement Guarantee that covers your item(s).

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2) Why is there a lifetime replacement guarantee?

We want your chain by the inch item(s) to last you for a lifetime! Our policy provides you with a lifetime replacement guarantee for our gold chain by the inch (against any defects) with the same style as purchased. (You would receive a similar style only if the manufacturer discontinued your original item).

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3) Am I safe using my credit card here?

YES. We want your shopping experience to be enjoyable and secure. The purchase area of our site is secure. This means that any information you send us is protected by encryption. With regard to overall security, we always use industry state of the art encryption technologies when transferring and receiving data exchange within our site. The facilities that house our server are physically secured to protect against loss, misuse or alteration of all data and information collected.

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4) How do you make the jewelry the size that I want it at and how do you determine the price for it?

The cost of the chain is per inch. We measure the exact length of chain you would like and we cut the chain and attach the clasp.

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5) What is better, a lobster claw clasp or a fold over clasp?

That depends on you. People with larger fingers or with shaky fingers find fold over clasps easier to use. People with smaller fingers will like either clasp. Note that some chains require one clasp or the other, and there’s not a choice of clasps.

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6) If I have a choice of clasps, will it affect the size of my chain?

No, it won’t. Our fold over clasps and lobster claws are ½ an inch in length, so when you measure, have it in mind that it will be a ½ longer than you can see on your wrist because of the clasp. If you order an 8 inch chain, you’ll get 8 inches.

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7) Is there an advantage to purchasing from you rather than buying from a jewelry store?

For starters, the price. Where else can you get "custom made" jewelry for less money? Secondly, it's customized to your own chosen size, so that in itself is a major advantage for that ultimate fit and comfort.

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8) What incentives do I have to buy from your store?

Not only do we have beautiful products, but we are a family owned business, so we put a lot more care into what you are purchasing from us than a corporation would. We want to make people happy and we want you to come back to us. It also is a comfort for anyone to know that we carry a lifetime replacement guarantee on all chain by the inch that’s not on clearance.

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9) Why does some of the jewelry on your site look dull, blurry or not shiny?

Photographing jewelry is a VERY difficult thing to do, especially when the jewelry has colored stones in it. We try to get the very best quality images possible, but not all jewelry can look perfect on a computer monitor. When you receive it in person, you’ll know why you purchased it.

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10) How are your prices compared to your competitors?

You cannot buy our level of quality anywhere for less money, but you can buy inferior quality for more money. What we offer you is the best value chain by the inch. We use only the finest base chain to produce our chain by inch. The better the base chain, the better the finished product. Our gold application technology is superior to any other in the country.

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11) Is the jewelry solid gold?

No, it is not. Our fine jewelry is a 14 KT. Gold Overlay, which has more Mils (20 gold coatings) than gold plated jewelry. Our gold has a thread of Diamond Cut Jewelers bronze in it, which gives it the strength and affordability that solid gold does not give to you. Solid gold is soft, breaks easily, and is overpriced.

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12) Can I leave my jewelry on when I take a bath, shower, or swim?

Yes, you can.

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13) Why would I want to purchase a gold chain when it's not real gold?

It IS real gold. It's just not solid gold. Our gold chains come with a lifetime replacement guarantee at just a fraction of the cost of solid 14 KT gold.

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14) I sweat a lot and have a high acidic count. Would this jewelry turn green?

Because of the thickness of the real gold on our chains and charms, MANY people that were irritated by other products have been able to wear our gold. If it happens to wear in time, remember, we offer a lifetime replacement guarantee!.

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15) How do I measure myself so I know I’ll get the right size?

It depends on where you want the bracelet, anklet, belly chain or necklace to fall on your body part. For the wrist, you don’t want the item too loose to the point of where it will come off of your hand, and you don’t want it too tight either. It should have about ½ an inch of give to it. Most people wear a bracelet in front of the bone on the wrist, so that is where you would measure. Anklets are generally above the bone on the ankle, so you would want to measure just over the bone. For a necklace, take a tape measure and put it around your neck, then see where you would want the necklace to fall on your neck or chest. Measure that way. For belly chains, you want some give to them, so make sure you measure above your hip bone.

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16) What if I have a kink in my chain that I can’t get out?

If you’ve tried and tried and you can’t get it out, you can send it back to us via insured padded envelope, along with your lifetime replacement guarantee and a check or money order for $6.00. Please visit our exchange policy section for more details.

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17) What do I need to do if I want to return an item that I ordered?

Please visit our Return / Exchange Policy section for more info.

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18) Does your lifetime replacement guarantee cover normal every day wear and tear?

If the chain is dulling, tarnishing or broken from every day wear and tear, yes, it is covered.

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19) Can I use other cleaners to clean my jewelry other than what you recommend on your website?

Yes, but we have found that the Connoisseur jewelry cleaners work the best with our jewelry. The cleaners we use can be used on any type of jewelry that you already own, as long as it fits the guidelines of the directions on the package of each cleaner.

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20) I have allergies to certain types of jewelry. What if the gold overlay wears off? Would it be replaced?

Our items are 14KT gold, and that is all that touches your skin, so your allergy problems won’t flare up touching gold. Yes, dulling and tarnishing chain by the inch is covered by the lifetime replacement guarantee.

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21) Is the cost the same for shipping regardless of how large or small the order is?

In the U.S, you won’t pay more or less than $6.00 for shipping. For International orders, you won’t pay more or less than $16.00.

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22) Are your Angel Visor clips available in Aunt, Uncle or Best Friend?

At this time, those are not available from our Manufacturer.

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23) What is a Figaro? I’ve never heard of it

Figaro is a popular gold or silver link chain design that incorporates a pattern of 2 or 3 small circular links with 1 elongated oval link. Our Figaros are VERY popular.

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24) What is “Rhodium”?

Rhodium is a rare chemical element and a member of the platinum group. Rhodium is often confused with silver, and they are not the same. Rhodium is better quality and thicker.

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25) Can I wear my jewelry when I am using bleach, ammonia or other cleaning products?

If it’s possible for the jewelry to touch the cleaner, you shouldn’t wear the jewelry.

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26) What if I ordered a piece of jewelry with a Sapphire, Diamond or Amethyst in it? What kind of gems are they?

They are Crystal Chips.

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27) What if I broke my jewelry at work? Would you replace it?

If it breaks, we’ll replace it, yes. Please refer to our exchange policy section.

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28) How often do you update?

We are always adding new products and developing our store so you can have the best shopping experience with us.

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29) How do I contact you?

By using our contact ticket center and choosing the appropriate department you wish you contact.

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30) Do you have a retail store?

Not at this time.

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31) Where else can I buy your custom chain by the inch jewelry?

At this time the only place is directly via our online store.

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32) Do you have a company catalog?

Not at this time.

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33) I could not find my question here. What now?

Our apologies. Yet an answer is only a ticket away. Please contact us via our ticket system with any question, suggestions or comments you may have. We are always happy to hear from our visitors and customers.

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